Refund Policy

Effective Date: 12/1/2024

At Vodplex, we are committed to providing high-quality IPTV services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds are granted.

1. Eligibility for Refunds

You are eligible for a refund only under the following condition:

  • Permanent Service Downtime: If our servers are permanently down and the service cannot be restored, you are entitled to a refund for the unused portion of your subscription.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Temporary outages or maintenance-related interruptions.
  • User errors, such as incorrect device configurations or compatibility issues.
  • Dissatisfaction with the service after prolonged use.

3. Refund Process

If you believe you are eligible for a refund:

  1. Contact us via:
  2. Provide details of your issue and proof of purchase.
  3. Our team will review your request within 2 business days and notify you of the outcome.

4. Refund Method

Approved refunds will be processed via the original payment method. Please allow up to 1 business days for the refund to appear in your account.

5. Contact Information

For questions or concerns regarding our Refund Policy, please reach out to our support team:

Contact Form: https://vodplex.com/contact-us

WhatsApp: +44 7476 665053

Email: support@vodplex.com