Terms of Service

Effective Date: 12/1/2024

Welcome to Vodplex! By accessing or using our IPTV services, you agree to the following terms and conditions. Please read them carefully.

1. Overview of Services

Vodplex provides IPTV subscription services to customers worldwide. By purchasing or using our services, you agree to comply with these terms.

2. Subscriptions

  • Renewal Policy: Subscriptions are not automatically renewed. Users must manually renew their subscriptions to continue using the service.
  • Lapse in Subscription: If a subscription is not renewed on time, the service will stop until the user renews.

3. Refund Policy

We offer refunds under the following condition:

  • If the servers are permanently down, you are entitled to a refund for the unused portion of your subscription.

Refunds are not provided for temporary outages or user errors.

4. Service Uptime and Support

  • Uptime Guarantee: We strive to provide uninterrupted service and guarantee uptime for all users.
  • Technical Support: Our live support team is available to assist with technical issues at any time.

5. Usage and Restrictions

We place no specific restrictions on how users can access or use our IPTV services. However, any misuse, such as unpaid usage or attempts to scam our service, may result in account suspension or termination.

6. Account Suspension or Termination

We reserve the right to suspend or terminate user accounts under the following circumstances:

  • If a user accesses our services without paying.
  • If a user is found attempting to scam or defraud us.

7. Payment Terms

All payments must be made in advance to access our services. Subscription rates and terms are subject to change, and any changes will be communicated in advance.

8. Service Interruptions

While we guarantee uptime, there may be rare occasions of service interruptions due to maintenance or unforeseen issues. Refunds or credits are not provided for temporary downtimes.

9. Governing Law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes arising under these terms will be resolved under UK law.

10. Limitation of Liability

Vodplex is not liable for:

  • User errors or device compatibility issues.
  • Losses caused by third-party actions, such as ISPs blocking IPTV services.

11. Changes to the Terms

We may update these terms from time to time. Continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

For questions or concerns about these Terms of Service, please contact us via:

Contact Form: https://vodplex.com/contact-us

WhatsApp: +44 7476 665053

Email: support@vodplex.com